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FAQs
Subscribers
Stockists
Advertisers
Subscribers
When will I receive my magazine?
Naturally, we have a schedule of publication dates which we work to,
which can be found here.
When will my subscription commence?
Subscriptions commence with the next magazine to be published, after
we receive your subscription details. For details of publication dates,
please look here.
PayPal has told me my subscription has been cancelled, why is this?
When we first started taking subscriptions online, we initially used
PayPal subscription services. PayPal subscriptions are set up in such a
way that they will take future payments when the subscription comes up
for renewal. If between subscribing and the renewal payment being taken
your credit/debit card associated with your PayPal account expires, then
PayPal sends out a message telling you your subscription has been
cancelled.
In reality, it hasn't,
what PayPal has cancelled is the renewal, when your current subscription
expires. Don't worry, we'll right to you nearer the time to let you know
it's time to renew!
I've
changed my address, what should I do?
Let us know, via email or post, what your new
address is, and we'll change it on our records as soon as we receive it.
Please note though,
that we send our mailing list to our printers several weeks in advance
of the magazine being sent, so although we might have received your
change of address, it might have been to late for the next issue.
Stockists
How do I return unsold copies?
When you are sent copies of a new issue, a letter will be sent out
detailing what you need to do. Essentially, we would like you to return
any old copies to us within 14 days of getting the new issue. We will
then send you a credit note for the returned copies.
Advertisers
When do you need advert copy by?
Ideally, we would like you to submit your advert copy to us by the
editorial deadlines listed here. If you
anticipate being a little late, contact Richard
Parkin to discuss what can be done.
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